return policy
Return & Refund Policy
At Store Display Fixture, customer satisfaction is our priority. We take great care in manufacturing and inspecting every product before shipment. Please review our return policy carefully before placing your order.
Returns Eligibility
We accept return requests within 14 days of the delivery date for eligible items. To qualify for a return:
The product must be unused, unassembled, and in its original condition.
All original packaging, accessories, manuals, and hardware must be included.
Proof of purchase or order confirmation is required.
Products returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Custom-made or made-to-order display fixtures
Personalized or branded products
Clearance or final sale items
Products damaged due to misuse, improper installation, or normal wear and tear
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with clear photos of:
The damaged product
The packaging
The shipping label
Our team will review the claim and arrange a replacement, repair, or refund where applicable.
Return Process
To initiate a return:
Contact our customer support team with your order number.
Wait for return authorization and shipping instructions.
Securely pack the item in its original packaging.
Ship the product to the address provided by our support team.
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our mistake.
Order Cancellation
Orders may be cancelled before production or shipment begins. Once an order has entered production or has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are happy to assist you and ensure a smooth resolution.
