Return & Refund Policy

Return & Refund Policy

At DFW Display & Fixture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the terms below.

Return Eligibility

We accept returns for both defective and non-defective products within 7 calendar days of the delivery date.

To qualify for a return, the item must:

• Be unused and in new condition.
• Be returned in its original packaging with all included parts, accessories, and documentation.
• Show no signs of installation, damage, misuse, or modification.

Returns requested after 7 days from delivery will not be accepted.

Non-Returnable Items

Returns cannot be accepted for:

• Products that have been installed, assembled, or used.
• Custom-made or special-order items.
• Clearance, closeout, or final sale items.
• Products damaged due to improper handling or misuse.

Return Process

To initiate a return, contact our customer support team with your:

Order number
Reason for return
Photos (if the product is defective or damaged)

Once your return request is approved, you will receive return instructions.

Returns may be completed by shipping the item back to us or, where applicable, returning it in person.

Return Shipping

Unless the item is defective or incorrect due to our error, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Exchanges

We do not offer exchanges.

If you need a different product, please return the original item (if eligible) and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 7 business days.

Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the product and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding this Return & Refund Policy or would like to initiate a return, please contact us:

Email: sales@dfwfixture.com 
Website: https://storedisplayfixture.com