Shipping Policy
Our Shipping Policy
At Store Display Fixture, we manufacture and ship retail display fixtures, store shelving systems, gondola shelving, slatwall systems, display cases, cigarette racks, humidors, mannequins, and custom retail fixtures to businesses across Dallas, Texas and nationwide. This policy explains how we process, ship, and stand behind every order.
Order Processing
Most in-stock items ship within 3-5 business days of order confirmation. Custom fixtures, custom carpentry, and made-to-order items (including custom counters, custom cigarette racks, and custom wine racks) require additional production time. We’ll provide a specific timeline when you place your order or request a quote.
Orders placed for local Dallas-area pickup or delivery are typically ready faster. Contact our Dallas team for local scheduling.
Shipping Methods
We ship using a combination of parcel carriers and freight carriers, depending on the size and weight of your order.
– Smaller items (pegboard hooks, slatwall accessories, gridwall accessories, hangers, and similar hardware) ship via standard parcel carriers.
– Larger and heavier fixtures (gondola shelving, wall gondola, display cases, coolers and freezers, wire shelving, wood shelving) ship via freight (LTL) carrier and are typically delivered on a pallet.
– Local Dallas, Fort Worth, Arlington, Plano, and DFW-area customers may qualify for local delivery or will-call pickup. Ask your sales representative for availability.
Shipping costs are calculated based on weight, dimensions, and destination, and will be shown before you complete your order or included in your custom quote.
Delivery and Inspection
Freight deliveries require someone to be present to accept and inspect the shipment. Before signing for delivery:
1. Count the number of pieces or pallets against your packing slip or bill of lading.
2. Inspect the outer packaging for visible damage, crushing, or tears.
3. If you notice damage, write “damaged” or “product damaged” on the delivery receipt before signing. Do not sign for a shipment marked “clear” if damage is visible.
4. Keep all original packaging and materials until your inspection is complete.
Damaged Products
We stand behind every fixture we ship. If your order arrives damaged, we will work with you to replace, repair, or credit the affected items.
To report shipping damage:
– Contact us within 48 hours of delivery at sales@dfwfixture.com or through our contact page.
– Include your order number, a description of the damage, and clear photos of the damaged item, the packaging, and the shipping label.
– If the damage was noted on the delivery receipt at the time of drop-off, include that documentation as well.
Once we receive your claim, our team will review it and follow up with next steps, which may include a replacement part, a full replacement fixture, or a repair credit depending on the item and extent of damage. We handle the freight claim process directly with the carrier so you don’t have to.
Damage claims reported after 48 hours, or for items where the original packaging was discarded before inspection, may be harder for us to process with the carrier, so prompt reporting helps us resolve the issue faster.
Shortages and Incorrect Items
If your shipment is missing pieces or you received the wrong item, contact us within 48 hours of delivery with your order number and packing slip. We’ll get the correct parts or fixtures out to you as quickly as possible.
Wholesale and Bulk Orders
For multi-pallet, wholesale, or store buildout orders, our team will coordinate shipping logistics directly with you, including delivery scheduling, freight class, and receiving requirements. Contact our Dallas team to plan freight delivery for large-scale retail buildouts.
Questions About Your Shipment
Our Dallas-based team is available to help with tracking, freight scheduling, or damage claims. Reach out at sales@dfwfixture.com or through our contact page, and include your order number so we can assist you quickly.
